Below are the terms and conditions which apply to all our services and you the customer agree to these unconditionally when undertaking provision of any of these services. Our terms and conditions apply to all of our customers and we regret that individual exceptions will not be made under any circumstances.
  1. When you purchase a course with us your space is held and reserved just for you thus preventing anybody else from booking that space. Therefore, in the event of cancellations and no-shows where we will be left with an unfilled course space, no refunds or alternative course dates will be given under any circumstances, regardless of whether the course is fully booked or not as future dates given may also then not be booked by other customers. It is your responsibility to check that you are able to attend the course before you book it or that the attendee is able to make the date if you are booking on behalf of somebody else.
  2. In the event you are unable to attend your course for any reason, you may send somebody else in your place and advise us of the change in name.
  3. Attendees cancelling within a month of, or not showing up on the day for, a course which is paid in installments, agree to pay for the balance of the course in full. You will be sent an invoice for this course which you agree to pay immediately.
  4. Attendees wishing to amend a course date may do so by providing at least 1 months notice before the original course date booked. All amendments are subject to a £10 administration fee per course date, per person. Booking amendments are subject to availability and are not reserved or confirmed until this admin fee is received. Courses within a month may not be amended or cancelled, but you may send somebody in your place (see 2.)
  5. If you wish to amend the date of a course that is a one off or seasonal course, or a course that is no longer running, you may choose another course of the same or lesser value. No refunds will be given for courses of a lesser value, and the difference is payable by you for courses of a greater value.
  6. We are unable to accept responsibility for adverse weather, traffic conditions, sickness, or any other circumstances, personal or otherwise, which may affect your ability to attend a course in full or in part. Late comers may join the class at the point at which they arrive, however we are unable to repeat content missed or restructure the rest of the class as result of your lateness. If you miss a class owing to any of the above, our usual cancellation policy will apply.
  7. If you need to depart from a course early we will do our best to help you finish as much as possible in the time, however no refunds will be given in full or in part under any circumstances for missed tuition and owing to other attendees being present course structures may not be amended.
  8. If for unforeseeable reasons we have to postpone or cancel a course, you will be offered the choice of a full refund or to book one of the other dates available. This may be the same course on another date, or another course to the same value. If you wish to change to another course of a higher value, the difference in price will be due. We are unable to accept responsibility for any peripheral costs surrounding course cancellations i.e. travel, hotels or childcare, and no compensation will be paid in full or in part for cancelled or postponed courses where the circumstances are out of our control.
  9. On attending the course you agree not to take photographs or video of the course in progress or the contents of our shop. This includes, but is not limited to, cake decorations, marketing materials, wall graphics, Creative Baking Supplies shop products and our cakes. You may photograph your own cakes at the end of the course, however out of consideration for other course attendees we would ask that you refrain from photographing other peoples work. Filming during any part of the course is not permitted.
  10. We will take photos during many of our courses and will post these online for you to enjoy and share afterwards. You agree that all photos and rights remain the property of The Gourmet Cake Company.
  11. Spectators/friends/family/guests/translators are only permitted on the course as long when they purchase a place of their own at full course value.
  12. All content on our websites, Facebook, and other social media platforms is the intellectual property of The Gourmet Cupcake Company & The Gourmet Cake Company Limited. By attending a course you agree not to replicate any of this content for your own commercial purposes. The content of our courses is intended for your own cake making and enjoyment however you agree not to replicate the cakes and techniques you learn on a course for the purposes of teaching the same or similar class, either for your own gain or on behalf of another business.
  13. We reserve the right to refuse admission to our shop or eject attendees from a course should the staff deem that the attendee presents a risk to the business or is a disruption to or prevents the enjoyment of the rest of the class.
  14. The content of each of our courses is clearly listed on the respective course pages on our website at www.gourmetcupcakes.co.uk/courses. You agree that our tutors are unable to deviate from the set course structure or add to the course content in any way. Our tutors are not obliged to give instruction of any other cakes or products other than those on the course you are attending.
  15. Course prices may be subject to change without notice and we reserve the right to reduce or increase course prices at any time. No refunds partial or in full will be given for courses booked by you that may later decrease in price, nor will we request you pay the difference for any courses you book that may later increase in price. Attendees redeeming gift vouchers against courses that have increased in price since the voucher was purchases will need to pay the difference in order to attend the course.
  16. Loyalty discount schemes are subject to their own terms and conditions and may be removed from offer at any time.
  17. The 20% off course loyalty discount is only available on full priced group courses which must be booked before or on the day of your initial course and the offer will not be extended after this date. Discounts on multiple courses are applied chronologically and the discounted course being booked must occur after the initial course in order to obtain the discount. It is not permitted to purchase a course of a greater value that occurs sooner than your initial course in order to obtain the 20% discount. The discount may be obtained on courses occurring sooner only if the value is the same or less than the initial course. Attendees moving courses to one that occurs after the initial discount will be required to pay the difference.
  18. The 20% discount offer applies only to individuals that have attended a course already booking multiple courses for themselves in future, not purchasing places on behalf of others for the same class.
  19. The 20% loyalty discount is not valid on Pot Luck courses, gift vouchers, private tuition, or any course of £50 or under.
  20. Attendees on any of the above courses or any course obtained through the Pot Luck course scheme are not entitled to course discount offers.
  21. If we cancel a course and provide a refund where another discounted course has been booked in the future, the refund will be less than the discount provided.
  22. Only one discount or promotion may be redeemed at any one time for any single course booking and we reserve the right to withdraw offers at any time.
  23. We reserve the right to remove and add new courses to and from our schedule without prior warning.
  24. It is your responsibility to provide the correct contact information when registering for a course. If we are unable to contact you we cannot be held responsible for missed or cancelled courses and no refunds or alternative dates will be given.
  25. On booking a course you will be sent a confirmation email with the information relating to your course. It is your responsibility to check your junk or spam folders in the event that our mail is filtered. If you do not receive a confirmation email, you agree to advise us of this and it will be reissued.
  26. Course gift vouchers are non refundable and non extendable under any circumstances.
  27. All courses redeemed using vouchers must take place before the expiry date on the voucher. Out of date vouchers will not be honoured or refunded. All gift vouchers are valid for a whole 12 months form the date of purchase and courses must be both booked and attended within this time.
  28. To book a course via a gift voucher you must request a booking form either by phone on 01245 283986 or via email at info@gourmetcupcakes.co.uk. A list of courses and dates can be viewed at www.gourmetcupcakes.co.uk/courses. NB Voucher redemptions cannot be made via the website booking system.
  29. Please note, course dates are not held or booked until your completed booking form is received, and in the meantime are available online to be booked by other people.
  30. Vouchers are purchased for a specific amount and may be redeemed against any of our courses. If the course you wish to attend is of a higher value than your voucher, you may attend and pay the difference however, if the course you choose is of a lesser value than your voucher, we regret no refund can be made but you will be able to use the credit against another course, which must be booked by the expiry date on the original voucher.
  31. Course attendees that have booked via gift voucher redemptions are eligible to take advantage of our loyalty discount schemes. (See 14. to 19.)
  32. Any courses booked over the telephone, via email, or in person at our shop, whether new bookings or gift voucher redemptions, are also all subject to the above terms and conditions.
  33. Course prices may be subject to increase. Therefore, attendees redeeming gift vouchers against courses that have increased in price since the voucher was purchases will need to pay the difference in order to attend the course.
  34. If you are purchasing a voucher as a gift for somebody else, they will also be subject to our terms and conditions.
  35. The advertised course finish times are approximate and can vary depending on the overall ability of the group as well as group size.
  36. Special offers are subject to extra terms and conditions, check individual offers for details.