How do I place an order?
Just send us an email to info@gourmetcupcakes.co.uk stating what you would like, quantity, and when and where they are to be delivered. Alternatively you can give us a call on 07919 250050.
What payment methods do you accept?
We send invoices via Paypal online. If you don’t have a paypal account you can still pay the invoice using any credit or debit card. You can also pay by regular bank transfer if you prefer, or by sending a cheque if there is enough time.
How far in advance do I need to order?
For regular orders we like to have at least 3 working days notice. For larger orders and weddings it is advisable to book in advance as once the day is gone it’s gone! For wedding orders we take a £75 deposit to secure the day for you with the balance being paid a month before the big day.
Where do you deliver?
Anywhere in the UK by overnight courier. Please see our delivery page for prices. The following postcodes are classed as remote areas and delivery is a 48 hour service and subject to an additional £10 supplement: IV, HS, KA, KW, PA, PH, ZE. Delivery to the following postcodes is also a 48 hour service subject to a £20 supplement: BT, GY, JE, IM, TR.
When do you send your cupakes out?
We despatch cupcakes Monday to Thursday. Your cupcakes will always be baked fresh to order.
What days do you deliver?
Tuesdays, Wednesdays, Thursdays and Fridays. To ensure maximum freshness of the cakes we don’t tend to do courier deliveries on a Monday as this would mean the cupcakes were sent out on the previous Friday.
Can you deliver at weekends?
Yes, if you are having a large event such as a wedding and using our personal set up and delivery service.
How are they packaged?
Cupcakes are sent in sturdy bakery boxes, with compartmentalised holders for each one to ensure they don’t slide around.
What size are your cupcakes?
Standard cupcakes are quite a bit bigger than your old skool ‘fairy’ cakes, measuring around 7cm across and about 7cm high when decorated. Mini cupcakes measure around 4cm across and 4cm high when decorated.
How long do cupcakes keep?
In the rare occurance that Gourmet Cupcakes are not gobbled up right away, you can keep them in their box and they’ll be good for at least a couple of days. Transfer them to an airtight container and you’ll get a day or two more. We don’t use preservatives that would exist in shop bought cupcakes so basically you can expect them to last as long as any home baked cake. Be sure not to put fondant iced cupcakes or cupcakes with fondant decorations in the fridge as this will melt them!
What is the minimum order?
The minimum order is 6 cupcakes, also known as a half a dozen! Minimum order for mini cupcakes is 36. Minimum order for weddings is 60 cupakes.
Can I order an odd number of cupcakes?
All orders being sent by courier must be in multiples of 6 or 12. However, for large orders and events over 60 cupcakes where you are using our personal delivery and set up service, orders can be any number and need not be an exact multiple of 12.
Do you hire out cupcake stands?
Yes, we have a silver wire cupcake stand that holds 23 cupcakes and for weddings and large events larger tasteful tiered clear acrylic cupcake stands holding up to 100 cupcakes. We also have retro styled black or white mid sized stands ideal for any occasion. Please see our Stand Hire page for more details.
I like a particular cake, but I want a different decoration, can I change it?
Of course! Feel free to mix and match our decorations. We can also change the colours for you too. Just ask us to give you a quote for any bespoke requirements.
Can I have a different coloured cake case?
Absolutely. Just let us know when you order if you would like to change the colour of your cake cases. You can see our massive range of cases here. We can also coordinate the decorations for you too.
I want to order a large number of cupcakes for my wedding, can I try before I buy?
Or course, just tell us what you’re thinking. See our Samples page for more details.
Do your cakes contain nuts?
Whilst our menu cupcakes do not contain actual nuts, there may be nuts in our kitchens from time to time so cannot guarantee totally nut free for those with a very sensitive allergy.
I want to make cupcakes like yours! How do I do that?
Our courses will show you everything you need to know to create wonderful quirky cupcakes of your own. See our courses page for more details. Courses are £95 per day (£125 at weekends). In the event of cancellations and no shows no refunds will be given. Cancellations requiring rescheduled days may be possible, but only at a days notice if a place on a course is free the following day or via another cancellation. This cannot be guaranteed however as courses usually fill up in advance.