Reopening Measures

Safeguarding our customers and employees remains of the utmost priority and we are pleased to have new measures in place to ensure this and prevent the spread of COVID -19.

We plan to reopen the decorating supplies shop, operate cake classes and fulfil cake orders from July 2020. Like everyone, we are adapting constantly to new government information so please do continue to check this page for updates. When we re open there will be a number of new measures in place to help you and our staff feel safe and at ease.

Cake Classes

Unlike many course providers who operate from their homes or confined spaces, our shop and bakery is set over 800 square feet allowing you space and peace of mind. When we resume our cake classes there will be new measures in place for the safety of customers and staff – we are excited to show you our newly refurbished and redecorated shop!

  • Attendees will have their own workspace to enable social distancing
  • Extra cleaning routines for high contact areas such as taps and tools
  • New smaller class capacity limits (please be aware this means dates will fill up quicker so early booking is recommended)
  • Single use, recyclable cups and stirrers for refreshments
  • Personal individual hand gels provided for your own use
  • Extra sanitisation stations around the bakery
  • Format modifications to avoid crowding at points during classes
  • Disposable hand towels to replace fabric ones
  • Provision of free face masks for use during class, if you require, (or feel free to bring your own)
  • Provision of free nitrile food safe gloves for your use, if you require

Rescheduling

New Bookings – If you book a class and need to reschedule it owing to reasons related to COVID-19, we will continue to waive the usual course moving fees. This applies to all new course bookings and bookings made from previously rescheduled cake classes. Please just give us as much notice as possible so we can let somebody else have your place (we will be operating a waiting list for all classes owing to the new limited capacity.)

Previous Bookings – For those of you that were due to come on a cake class that was previously cancelled, please email us at info@gourmetcupcakes.co.uk with your new chosen date so we can reserve you a place. You may choose to attend a different class of the same value, or pay the difference to attend a more expensive course if you wish. As course places are limited, we thank you for your patience and of course remain flexible to extensions to the 6 months if you are having trouble booking in. We have put a lot of effort and consideration into implementing new measures and believe that these can assure you of peace of mind and safety when attending a cake class however do understand if you prefer to wait a little longer, just keep in touch.

Cake Orders

We are fortunate enough to have a very large workshop so our small team will be able to safely fulfil cake orders whilst practicing any necessary social distancing for your collection and delivery. We understand that those of you with existing bookings may still prefer to postpone your event so just let us know the new date when you have it and all deposits etc will be carried forward for you. Do bear in mind that owing to the postponement of so many events it does mean that future dates especially for 2021 are in more demand than usual so we recommend early booking!

We are pulling out all the stops when it comes to prioritising food safety. The WHO has stated that there is no evidence that COVID-19 can be transmitted through food however we will continue to maintain our already high standard of hygiene practices. All high contact areas of our shop and kitchens will be sanitised at regular intervals along with tools and equipment. We already pride ourselves on maintaining the highest standards of food safety practices holding a 5 out of 5 rating with the government Food Standards Agency.

Gift Vouchers

New gift voucher purchases will have extended expiry dates of a year from purchase instead of the usual 6 months. All existing gift voucher holders will be given an additional 6 months to attend a class after the appropriate lockdown period has ended. Again, we remain flexible to the changing needs of customers so please just keep in touch with any personal circumstances relating to COVID-19 that may require further extensions.

Thank you for your patience as we navigate the changing guidelines and prioritise your wellbeing.

We really appreciate all your understanding and flexibility without which many small businesses, including ours, would simply not be able to survive. Your continued support, kindness and positivity in this unprecedented situation means a lot.

This page will be updated when applicable. Please feel free to get in touch directly if you have any further questions and we will post any updates when relevant.

Eloise & TGCC Team